Step 1 Free Download Microsoft PST repair tool on your computer and launch it, select ‘Find Outlook Files’ and enter a folder or drive which you want to look PST files in. Step 2 When you have selected a location to look for broken PST files and select the files that you want to repair from the files list. Step 3 Press the start button. Right-click the Start button (lower-left corner), and select Apps and Features on the pop-up menu. Select the Microsoft Office product you want to repair, and select Modify. Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel.
I’m trying to locate the Inbox Repair Tool (scanpst.exe) for Outlook 2010 but when I look in the correct location, I don’t see it there.
In fact, I only see a couple of files listed in the Office14 folder and even OUTLOOK.EXE isn’t listed there.
Why isn’t SCANPST.EXE or even OUTLOOK.EXE found on my computer?
Or even more important; How am I supposed to repair my pst-file now?
It sounds like are using a Click-to-Run version of Outlook/Office 2010 on your computer. With a Click-to-Run version, Office 2010 is only “virtually installed” on your computer which is why you can’t see any of the Office application files.
With a workaround and a detour via another Office Click-to-Run application, you can still start scanpst.exe and scan your pst-file for issues.
Starting the Inbox Repair Tool (scanpst.exe)
If you are using a Click-to-Run version of Office (see section below if you do not know), you can start the Inbox Repair tool in the following way;
- Open the Click-to-Run version of Word, Excel or PowerPoint.
- Choose File-> Open
- Browse to the following location;
Q:<14####.lan>Office14 - Set the “All Word Documents” drop down list list to “All Files”.
- Right click on
scanpst.exeand choose Open.
Note 1: The folder <14####.lan> is a variable that depends on the version and language of your Click-to-Run installation. For instance; 140062.enu
Note 2: For full instructions about the scanning process see the guide;
Using the Inbox Repair Tool (scanpst.exe)
Opening scanpst.exe via Word 2010 Click-to-Run (click on image to enlarge).
Determine if Click-to-Run in installed
There are a couple of ways to determine if you are indeed using a Click-to-Run version of Office;
- Check your installed application list for any references for;
Microsoft Office Click-to-Run 2010- Windows XP
Start-> Control Panel-> Add/Remove Programs - Windows Vista and Windows 7
Start-> Control Panel-> Uninstall a program
- Windows XP
- Check if you have a Q-drive. Clicking on it will result in the following error (which is normal);
”Q: is not accessible.
Access is denied.” - Right click on the Outlook shortcut and choose Properties. The Target field will point to
CVH.EXEwith a reference to Outlook;'C:Program FilesCommon Filesmicrosoft sharedVirtualization HandlerCVH.EXE' 'Microsoft Outlook 2010 9014006204090000' - Start Word;
- In the splash screen you’ll see a reference to Click-to-Run.
- Choose File-> Help. On the right side you’ll see a section called;
“Click-to-Run Product Updates
Microsoft Office 365 Outlook Repair Tool
Note: If you do not want to use the Click-to-Run version of Office 2010 but a full installation instead, see the bottom section of Outlook 2010 doesn’t sync about how to switch.
-->With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems. We have resources to help you identify potential issues and fix them.
How do I know if something is wrong?
The first indication that something is wrong is when the DirSync Status tile in the Microsoft 365 admin center indicates there is a problem.
You will also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors. For details see Identify directory synchronization errors in Microsoft 365.
How do I get Azure Active Directory Connect tool?
In the Microsoft 365 admin center, navigate to Users > Active users. Click the More menu (three dots) and select Directory synchronization.
Follow the instructions in the wizard to download Azure AD Connect.
If you are still using Azure Active Directory (Azure AD) Sync (DirSync), take a look at How to troubleshoot Azure Active Directory Sync Tool installation and Configuration Wizard error messages in Microsoft 365 for information about the system requirements to install dirsync, the permissions you need, and how to troubleshoot common errors.
To update from Azure AD Sync to Azure AD Connect, see the upgrade instructions.
Resolving common causes of problems with directory synchronization in Microsoft 365
Synchronized objects aren't appearing or updating online, or I'm getting synchronization error reports from the Service.
I have an alert in the admin center, or am receiving automated emails that there hasn't been a recent synchronization event
Password hashes aren't synchronizing, or I'm seeing an alert in the admin center that there hasn't been a recent password hash synchronization
I'm seeing an alert that Object quota exceeded
- We have a built-in object quota to help protect the service. If you have too many objects in your directory that need to sync to Microsoft 365, you'll have to Contact support for business products to increase your quota.
I need to know which attributes are synchronized
Microsoft Office 365 Online Repair Tool
- You can find a list of all the attributes that are synced between on-premises and the cloud right here.
I can't manage or remove objects that were synchronized to the cloud
- Are you ready to manage objects in the cloud only? Or is there an object that was deleted on-premises, but is stuck in the cloud? Take a look at this Troubleshooting Errors during synchronization and support article for guidance on how to resolve these issues.
I got an error message that my company has exceeded the number of objects that can be synchronized
- You can read more about this issue here.